Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients.
Facilitates communications with referring and receiving providers.
Follows up with referring and receiving providers to gather feedback and ensure a seamless process.
Acts as a customer service representative taking appropriate steps to meet the needs of all callers.
Maintains accurate and timely documentation relating to all calls.
Scans documents into patient record.
Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate.
Demonstrated ability to handle multiple tasks and remain flexible.
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