Description
Job Summary
Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.
Job Specific Duties
* Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
* Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
* Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.
* Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
* Follows all Transfer Center protocols regarding calls and documentation.
* Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.
* Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and time...