**Job Summary:**
As an Incident Management Specialist within the ATM team, you will manage incidents to ensure timely resolution and appropriate escalation. You will research ATM performance, resolve failures, and provide L1 application support. Your role involves responding to client inquiries and ensuring adherence to risk procedures.

 **Job Responsibilities:**
1. Research ATM performance and health.
2. Resolve ATM failures and escalate vendor services.
3. Provide L1 application support to other LOBs.
4. Respond to client inquiries via phone or email.
5. Analyze and resolve problems using multiple systems.
6. Educate callers on processes and systems.
7. Maintain adherence to risk procedures.
8. Report privacy breaches as per protocols.
9. Assist in risk assessment and compliance.
10. Escalate concerns for speedy resolution.
11. Participate in continuous improvement activities.

 **Required Qualifications, Capabilities, an...