Taguig City, Metro Manila, Philippines

Customer Experience – Transaction and Accounts

Full-time Employee

Hybrid

Overview

Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you’ll do

• Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
• Monitor and analyze customer issues and concerns to implement strategies toward improving overall customer experience.
• Serve as the prim...