Position Purpose

The Manager - Training is responsible for the daily supervision and management of a team of associates. The Manager’s primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.

Job Requirements

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, and Everise policies and procedures.
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification as well as develop associated supporting materials.
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficien...