Join our Team as a Training Manager (Customer & Technical Operations) Location: Gurgaon (5 Days onsite) Hours: UK Shift About the role: The Training Manager (Customer & Technical Operations) plays a critical role in elevating the capability, confidence, and performance of our frontline teams across Customer Operations and Technical Operations. Leading a team of dedicated trainers, this role ensures that every colleague, new and existing receives high‑quality onboarding, induction, skills development, and continuous learning that enables them to deliver award‑winning customer experiences. What makes you a great fit: Proven experience leading and developing training teams across customer and technical operations. Strong capability in designing and delivering accurate, compliant, and high‑impact training programmes. Skilled in integrating AI, automation, and knowledge systems to improve accuracy, AHT, FCR, and colleague confidence. Data‑driven approach using performance insights to target...