Job Description

Our client, a well-established and growing independent insurance agency, is seeking a Training & Business Technology Leader to join their team. This individual will play a key role in building and delivering training programs that drive consistency, technology adoption, operational efficiency, and employee effectiveness across the organization.

This position will partner closely with department leadership to ensure employees understand the systems, tools, workflows, and processes necessary to succeed in their roles. The ideal candidate will bring a strong blend of insurance operations knowledge, training experience, and process improvement expertise.

Key Responsibilities

• Lead the development and delivery of training initiatives across core systems, tools, and operational processes
• Partner with department leaders to create role-based onboarding, training paths, and process documentation
• Sup...