Training and QA Manager – US Healthcare Operations – HYBRID

Lead Quality. Elevate Training. Transform Performance.

Location: Makati, Philippines

Work Setup: Hybrid

Department: Operations – Contact Center & Claims

Reports To: VP of Operations

Role Overview

Great operations are built on great training and strong quality standards.

We are looking for a QA & Training Manager who can design, implement, and lead enterprise-level QA and training programs supporting U.S. healthcare operations across Contact Center and Claims Adjudication teams. This role works closely with U.S.-based client QA and training leaders to ensure calibration, alignment, and compliance with contractual quality standards.

Unlike traditional QA leadership roles, this position requires a hands‑on operator mindset. The successful candidate must be willing to step directly into the operation when needed – facilitating training sessions, perf...