1. About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK, and the Philippines, we partner with some of the world’s most recognized brands to deliver measurable business outcomes.

2. About the Role

The Trainer — US Voice & Accent (VnA) is a specialist communication training role embedded within the FIS Banking CC Training Operations team. This role is responsible for designing and delivering high-impact Voice & Accent and communication skills training for agents servicing US-based banking customers across multiple LOBs and geographies (India and the Philippines).

The successful candidate will work closely with process trainers, operations, and quality teams to ensure agents are equipped with communication skills, pronunciation accuracy, cultura...