Trainee Customer Care Associate

Job Description

In line with the UAE Government’s strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation’s success. We seek the best UAEN talents to join our ENBD family.

Organization Units Purpose:

The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints.

Job Purpose:

Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.

Job Responsibilities:

Professionally handle calls and address customer inquiries related to banking products and services.

Proactively identify gaps in the journey and process and deve...