The Track Lead for Support & Operations plays a vital role in managing operations while focusing on continuous improvement and problem‑solving. This position is key in ensuring that client SLAs are consistently met by empowering teams and enhancing operational systems. As a leader, the Track Lead will drive innovation and foster effective communication within project teams to achieve organizational goals.

• Implement Cisco ACI and Network Automation tools to enhance operational systems, improving management reporting and streamlining information flow.
• Analyze client requirements and ensure the support team meets client expectations through effective monitoring and performance metrics.
• Lead and mentor project teams by establishing clear communication channels and aligning project goals with organizational objectives. ...