Key Responsibilities

1. Patient Finance Processing

Guide and counsel patients or their attendants regarding the available medical financing and loan options for their treatments. Collect all necessary finance-related documents (KYC, income proofs, bank statements, etc.) from the patients. Ensure all finance application forms are accurately filled out and immediately dispatched to the Head Office (HO) for loan processing and approval.

2. Mediclaim & TPA Documentation

Identify patients covered under medical insurance/TPA and explain the cashless or reimbursement processes to them. Collect all mandatory mediclaim documents, including insurance ID cards, government-issued IDs, pre-authorization forms, doctor's prescriptions, and diagnostic reports. Gather all post-treatment hospital documents, such as discharge summaries, final hospital bills, and payment receipts. Organize and submit the complete mediclaim dockets to the HO for claim processing.

3. Query Resolution (In...