Description We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work.

Responsibilities:
• Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service.
• Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents.
• Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication.
• Support user and system access needs within Active Dir...