Service Desk Analyst
Nottingham
£21,000 - £24,000 + benefits
Prefer office-based, some hybrid flex.

This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly.

You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career.

What you'll be doing

Answer inbound support calls and respond to support emails in a professional, friendly manner.

Log, update and escalate support tickets accurately, gathering the right information to help drive resolution.

Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems.

Monitor issues proactively and escalate where needed to ensure a high standard of servic...