DUTIES & RESPONSIBILITIES

• Lead and oversee 24x7x365 Managed Security Services (MSS) operations, ensuring SLA compliance, incident management (P1/P2), and efficient shift operations, while enforcing policies, procedures, and governance frameworks.
• Direct threat intelligence, threat hunting, and incident response activities, including cyber threat research, malware analysis, IOC identification, and reporting across multiple clients.
• Drive service management practices (availability, capacity, risk, continuity, change, and service levels) and collaborate with stakeholders to improve workflows, documentation, and overall service maturity.
• Build and develop team capabilities through performance management, training, and mentorship, while ensuring knowledge management, process compliance, and continuous improvement.

QUALIFICATIONS

Education:

• Ba...