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Tenant Services Manager

Company

Gough Recruitment AU

Location

Australia, Australia

Type

Full time

The Position
  • Office-based role in a fast-paced Property Management team (no routine inspections, viewings or final bonds—occasional cover only)
  • Be the go-to “help hub” for all tenant enquiries – phone, email & front desk
  •  Make move-ins feel easy, welcoming & stress-free with smooth tenant inductions
  • Keep the tenancy journey flowing: new leases, renewals, vacates & break leases
  • Coordinate the moving parts—inspections, pet applications & tenancy admin (with tidy checklists to keep you sane)
  • Support tenants with rent queries, keeping things clear, calm & under control
  • Assist with tenancy applications and onboarding new residents into their new homes
  • Own the front desk buzz—busy moments, walk-ins & calls handled with confidence and a smile
  • Guide tenants through maintenance requests (support only—no full maintenance workload)
  • Join a collaborative, high-energy team that genuinely has each other’s...
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