**Job Identification:** 211618
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Telephone Operator** , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

+ **Provide exceptional phone support:** Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
+ **Maintain relevant knowledge:** Stay up to date on hotel services, amenities, and operations
+ **Support emergency response:** Relay accurate, detailed information to appropriate teams during emergency situations
+ **...