Position

Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team.

Responsibilities

• Conduct outbound and take inbound calls to existing and potential guests to promote:
  • Gaming programs and incentives
  • Special events, tournaments, and promotions
  • VIP and loyalty program benefits
• Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management
• Achieve individual and team targets related to call volume, conversions, and revenue contribution
• Provide guests with accurate information about:
  • Gaming offerings
  • Resort amenities
  • Promotions and packages
• Record all guest interactions in CRM systems with detailed notes and updates
• Identify high-value players and elevate opportunities to Gaming Hosts or VIP Services
• Handle guest inq...