Telecommunications Agent (Telephone Operator)

Company

Accor

Location

ras al khaymah, United-Arab-Emirates

Type

Full-time

            Salaries And Benefits  Competitive Salary 
Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks 
Vacation tickets /benefits provided by the hotel 
Medical Insurance Provided 
 Job Description  Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards 
Provide accurate information about resort facilities, services, events, dining options, and operating hours 
Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.) 
Take and relay wake‑up call requests, ensuring they are executed accurately and on time 
Manage emergency calls calmly and follow established safety and security procedures 
Maintain guest confidentiality and handle sensitive information with discretion 
Log guest requests, complaints, and follow‑up...
        

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Telecommunications Agent (Telephone Operator)

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