Location: Derby City (DE22) Hours: 37 hours per week Shift: Permanent nights, starting 23:00 Contract: Until 27/09+ Rota: Includes weekends and bank holidays Mileage paid

We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high‑quality, customer‑focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people.

Key Responsibilities

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Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service

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Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment

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Support the 24/7 emergency response function and provide direction to the call handling team

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Deliver out‑of‑hours management support on a rota ...