Job Description (JD) – Telecaller / Patient Coordinator

Organization: Calida Rehab Pvt. Ltd.

Position: Telecaller / Patient Coordinator

Department: Admissions & Client Relations

Location: Pune, Maharashtra

Employment Type: Full-Time

Job Summary

Calida Rehab is looking for a compassionate, confident, and result-oriented Telecaller to handle inquiries from patients and their families regarding our psychiatric, mental health, and de-addiction rehabilitation services. The Telecaller will be responsible for managing inbound and outbound calls, counseling prospective clients about available programs, scheduling assessments, and supporting the admission process.

Key ResponsibilitiesCall Handling & Lead Management

• Attend incoming calls from prospective patients, families, and referral partners.
• Make outbound calls to inquiries received through websites, social media, job portals, and other sourc...