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Tele-interviewer (Mandarin Bi-lingual)

Company

Sun Life

Location

Taguig, Philippines

Type

Full-time

Job Description

:

The interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).

As a key touch point with the client, responsibilities include

  • completing the tele interview,
  • arranging for calling back with clients that are not available,
  • informing the advisor of updates on the case using CSW and/or over the phone
  • Answering the client’s questions about the next step of the process up to transferring the client to other units upon request.

    • We are an equal opportunity employer and welcome applications from Persons with Disabilities

    Job Category:

    Call Centre

    Posting End Date:

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