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Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Responsibilities

• Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
• Coordinates with other team and branches to address issues preventing collections on delinquent accounts.
• Tracks own collections performance for quality improvement.
• May assist on training for boarding Tele Collection specialists through tandem on-the-job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Job Qualifications

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