Job Title: Technology Service Management Analyst

Location: India

Work schedule or timing: 11.00 AM to 8.00 PM IST

Work Model: Hybrid

Introduction:

The Technology Service Management Analyst is a Tier 1 application support role responsible for providing first‑line support for business‑critical applications as part of a global follow‑the‑sun support team. This role serves as the initial point of contact for incidents and service requests, ensuring timely triage, resolution, and escalation in accordance with established service management processes.

The role focuses on operational excellence, customer experience, and consistent execution of ITIL‑aligned practices across a 24x5 global support model.

Key Responsibilities: