The primary objective of a Technician Support Co-Ordinator is to uphold exceptional customer service standards for both Consumer and Corporate Technicians by ensuring optimal scheduling and efficient resolution of customer queries. The successful candidate will manage inquiries and complaints in a professional, competent, and timely manner, adhering to Tracker’s quality standards, values, and established Standard Operating Procedures (SOPs), while thriving in a fast-paced, high-pressure environment.

Responsibilities

• Serve as the primary point of contact for Technicians across local and national regions, providing comprehensive support as required.
• Assist Technicians in resolving issues related to product or vehicle information, alternative contact details, line items, addresses, and client communication.
• Manage and monitor the technical support email inbox to ensure timely responses and resolution.
• Collaborate with Support Age...