Job Summary

The Technician, Computer, End User, I under general supervision of the Supervisor, IT Operations performs basic technical, and administrative work in the maintenance, and the installation of new and existing personal computer systems mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on lower complexity end user support. Trains end users in use of Qualfon equipment and software.

Tasks and Responsibilities:
1. Troubleshoots and configures personal computer hardware, software applications and peripherals.
2. Provides support to all remote workers
3. Troubleshoot remote connectivity issues
4. Assist with voice quality issues for remote staff
5. Install and configure Microsoft technologies based on Qualfon best practices 
6. Troubleshoot Windows 10, for common software and hardware related...