Technical Support Specialist | App X

Job Location: Sec-63, Noida.

Experience: 0.6-2 Years

Compensation: Max CTC Up to 30 K Per Month (Depending upon the last drawn and total experience)

Mode: Work from Office

Role Description

This is a full-time role for a Customer Success Manager at App X (YC S21). The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, retaining customers, building relationships, and providing exceptional customer service on a day-to-day basis.

Day to Day

Establish clear client retention goals Process milestones for the clients and employees to work toward Assist customers with setting up and navigating programs or software Promote the value of the product Upsell services and products with the brand image Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and conce...