Join SOTI as a Technical Support Specialist in a hybrid working environment. Provide expert telephone and email support for mobile and IoT device management solutions, enhancing customer satisfaction.
SOTI is seeking a Technical Support Specialist Level 1 to join their dynamic team in Mississauga, Canada. You will engage in post-sales support for our innovative software products, troubleshoot customer issues, and ensure timely responses to support requests. This role requires solid technical knowledge and the ability to prioritize tasks effectively in a collaborative setting.
Key Responsibilities:
• Provide post-sales technical support via phone and email
• Investigate and resolve customer issues diligently
• Update customers on query progress proactively
• Diagnose application queries and answer questions efficiently
• Reproduce customer environments to troubleshoot effectively
Requirements:
• Degree in Information Technology or related field
• Strong und...