Role Overview:

We’re looking for a sharp Helpdesk Agent to join our Contact Centre team! In this role, you’ll be the go-to support champion for business owners using our card payment hardware and services. Your mission? Provide top-tier technical guidance so our clients can accept in-store payments without a hitch.





What You’ll Do:

Act as the first line of phone support for customer questions and technical troubleshooting.

Keep accurate records in our ticketing system, following best practices to deliver a great user experience.

Diagnose and fix technical glitches using internal tools, and smoothly escalate trickier cases to Level 2 support.

Manage your own ticket queue to ensure everything is resolved within our agreed timelines (SLAs).





What You Bring:

1+ years of experience in a customer-facing environment (like retail, hospitality, or call centers).

Tech-savvy skills with the ability to mul...