Overview

NTT DATA, one of the world’s largest IT services companies, seeks a Level 1 Technical Support Specialist to provide incident resolution, ticket management and cloud assistance in a global environment.

Responsibilities

• Provide Level 1 technical support and incident resolution
• Register, monitor, and manage tickets using ticketing tools such as ServiceNow, JIRA, or Remedy
• Assist with cloud environments including AWS, Azure, or GCP
• Communicate with users in Spanish and English
• Escalate incidents to higher support levels when required

Qualifications

• +1 year of experience in technical support or server administration
• Knowledge of Windows and Linux/Unix environments
• Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
• Availability to work in rotating 24x7 shifts