Job Title: Technical Support Engineer – VoIP & MSP

Location: Remote / Onsite (As Required)
Job Type: Full-Time

Job Summary

We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service.

Key Responsibilities

• Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations.
• Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud s...