Mô tả công việc: We are hiring Software Support Engineer to support Microfocus software products. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

•Customer care - taking cases supporting customers software support issues
•Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
•Present a positive, effective and flexible contribution to achieving team targets and objectives
•Collaborate with other team members to provide high-quality support
•Ensure constant self-development using day to day work, web-based training, and any other available tools

***MUST HAVE:
•From 6 months of experience in technical support
•Bachelor’s degree or any equivalent technical certifications
•Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR programming languages/scripting