Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
4+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.
Self-motivated, possess a can-do attitude and a strong customer support orientation.
MAC OS / IOS devices support experience is desired but not mandatory.
Any relevant IT industry certification like ITIL V4 Foundation/CompTIA A+/Network+/ CCNA is desired.
Key Responsibilities
Provide technical expertise and support to customers through phone, chat, ticketing system, and in-person.
Provide strong knowledge, troubleshooting and support of WINDOWS 10...
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