Technical Support Engineer – Tier 3

Provide technical support to global customers and partners using multiple communication channels.

Troubleshoot issues to full resolution across the client’s platform and underlying operating systems.

Own and manage your ticket queue, maintaining clear and proactive communication with customers.

Act as a liaison between customers and internal technical teams.

Support implementation and integration of the client’s solutions within customer environments.

Contribute to documenting best practices for maintaining and operating the platform.

Build a deep understanding of customer infrastructures and technical setups.

Required skills:

• Prior customer-facing experience in a technical or support role
• Core requirements: Kubernetes, Linux, Networking, strong troubleshooting skills and ability to work independently (minimal supervision), Cloud systems experience
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