Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
Maintain quality and on-going internal and external communication throughout your analysis.
Provide high level of support and minimize R&D; escalations.
Prioritize daily missions/cases and mange critical issues and situations.
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
Initiate and performing changes on production systems and proactively escalat(e?) any issues that cannot be resolved within the established timeframes.
Take full ownership ...
★ Ready to Start Your European Career?
Take the next step and apply for this exciting opportunity