We are hiring for Technical Support Engineer II for a client based in Eastwood .

This is an onsite work that follows a shifting schedule .

Salary is up to 90K monthly based on hiring result and experience.

Job Description

As a Technical Support Engineer II, you will be responsible for:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

Qualifications

• Minimum of 4‑5 years of experience in Li...