Technical Support

As a Technical Support, you will ensure Baker Hughes Drilling Services has proper tracking, management and improvement of performance in performance-based contracts.

Key responsibilities include:

• Ensuring compliance with the Manage the Job Cycle (MtJC) process.
• Acting as a Subject Matter Expert for the assigned support area.
• Providing technical support to the field via online, phone, and technical papers.
• Submitting best practices, case histories, and lessons learned to the knowledge management database.
• Following up on field failures that require technology involvement and sharing the learning across the field.
• Raising alerts to the Service Delivery organization when unfamiliar technical issues arise on a job.
• Coaching the wellsite field population.
• Communicating with Engineering and Technology organizations about issues and lessons learned related to...