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Technical Support Analyst

Company

American Express Global Business Travel

Location

Mexico City, Mexico

Type

Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilities

What You'll Do:

Technical Problem-Solving

  • Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
  • Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
  • Respond to critical incidents (P1/P2) within defined SLAs
  • Participate in incident bridges, triage, and service disruption communications
  • Monitor global ticket queues for SLA compliance and metrics tracking
  • ★ Ready to Start Your European Career?

    Take the next step and apply for this exciting opportunity

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