Join Ultra Maritime's Dartmouth office as a Senior End User Support Analyst. Leverage your troubleshooting, networking, and customer service skills for on-site IT support.
This role demands strong hands-on technical support experience with a focus on infrastructure troubleshooting and incident resolution. You will manage support activities, monitor issues through a service desk ticket system, and provide exceptional service to users. Collaborate with IT teams to implement global strategies while focusing on local support needs.
Key Responsibilities:
• Diagnose and resolve hardware and software issues
• Manage and monitor the service desk ticket system
• Troubleshoot networking issues including TCP/IP, DNS, and DHCP
• Provide white glove support to executives and staff
• Implement patch management on local infrastructure
Requirements:
• 5+ years in customer-facing IT support
• Experience in system administration and fault diagnostics
• Current MCSE or eq...