Overview


We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.


Key Responsibilities


+ Technical Support

+ Provide second-level support for hardware, software, and network issues.

+ Troubleshoot and resolve escalated tickets from Help Desk I staff.

+ Assist with installation, configuration, and maintenance of desktop systems and applications.





+ System Administration Assistance

+ Support user account management, permissions, and access controls.

+ Perform routine maintenance tasks such as updates, patches,...