Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Technical Support Analyst II who will:
Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment. Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live Encompass production environment. Appropriately handling all customer issues including troubleshooting and providing feedback to the customer. You must be aware of the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities. It will be good if having the Singleview product knowledge. Supports customers with the details contained in the customer maintenance and support contracts. Maintains...