Ko tō tūranga – your role

As Technical Lead across Customer Platforms, AI Adoption & Service Experience, you will lead the technology that sits at the heart of how One New Zealand serves its customers across contact centre and omni-channel experiences.

This is a high-impact leadership role where you will shape the technical direction for customer platforms, data, analytics, AI, and cloud-based contact centre solutions, ensuring they are scalable, secure, and built to deliver smarter, more personalised, and more seamless customer experiences.

Working across engineering, architecture, delivery, and people leadership, you will bring together teams, platforms, and partners to turn strategy into real outcomes. From enabling AI-enhanced service experiences to improving platform reliability, data insight, and operational performance, this role offers the opportunity to drive meaningful change at scale. It will suit a strong technical leader who is energised by ...