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Technical Service Manager (HKM1412021029)

Company

PEOBASE Ltd

Location

pedder street, central, hk, Hong Kong

Type

Full-time

One of the leading internet security solution provider which expands rapidly in the region, is now seeking a seasoned technical service manager to join their team in HK..

Responsibilities

  • Lead and Liaise the cross functional business and technical teams to provide timely resolution
  • Manager solution deployments and client relationships
  • Provide strategic advisory and account management services to the clients
  • Create and deliver presentations, trainings and webinars
  • Being the contact point for the client
  • Record client’s processes, procedures, customizations and configuration
  • Prepare the SLA and ensure the service provided is compliant to it
  • Identify sales leads where appropriate

    • Requirements

  • Degree holder of related discipline
  • At least 4 years related experience
  • Solid experience on Network / Security
  • Professional certificates holder is preferred. eg. CCNA, CCNP, ITI...

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