Technical Operations Manager (TOPS)

Company

Interactive Brokers

Location

Mumbai, India

Type

Full-time

Responsibilities
Hands-on management, training, and development of a small team of operators.
Support and leadership for hiring a team of operators as the team grows.
Shifts and on-call scheduling.
Monitor various aspects of the Interactive Brokers global brokerage system in real time.
Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
Provide 2nd-level technical support to internal teams.
Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
As part of the team, act as the primary escalation point for all brokerage system technical issues.
Key Requirements
Strong communication skills, with English as the primary language.<...
        

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Technical Operations Manager (TOPS)

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