We're Hiring: Technical Lead | Toronto (Hybrid) | $85/hr CAD

Are you a hands‑on technical leader with deep expertise in contact center modernization and agentic AI? We're looking for a Technical Lead (Manager level) to drive end‑to‑end architecture and delivery across our CCaaS and AI transformation initiatives.

What You'll Do

Own CCaaS architecture, agentic workflows, and cloud integrations—leading design‑to‑deployment across contact center modernization programmes.

Technical Architecture & Design Leadership

Own end‑to‑end solution architecture from concept to production.

Define standards, patterns, and design principles for CCaaS modernization.

Lead design reviews aligned to enterprise architecture and security requirements.

CCaaS & Agentic AI Implementation

Architect and implement CCaaS platforms (Genesys, AWS Connect, NICE, Salesforce).

Design agentic AI workflows including LLM orchestration, ...