Module Expertise

App Engine and Customer Service Management (CSM)

About the Role

We are looking for an experienced Technical Lead to provide overall technical leadership for ServiceNow platform implementations. This role goes beyond individual contribution — you will drive solution architecture, mentor the development team, govern code quality, and ensure successful end-to-end delivery aligned with client and business requirements.

Key Responsibilities

• Experience of 7 or more years in ServiceNow, with at least 3 years in a technical lead role
• Lead the technical design and implementation of ServiceNow solutions leveraging App Engine and CSM capabilities
• Own overall solution architecture, technical standards, development best practices, and platform governance
• Review and approve technical designs, customisations, integrations, scripts, workflows, and data models
• Provide technical leadership ...