Summary:

Provide Technical Field Service support for the total range of Safran Electrical & Power (SEP) products used by American customers.

The jobholder takes ownership of the customer's concerns and works toward the resolution in coordination with the customer and product support team in France, England and US to drive in-service technical performance of SEP Chatou/Méru (80%), SEP Twinsburg (10%) & SEP Pitstone (10%) products and services. Teaming with Product Service Engineers (PSEs) as required to provide technical support within region.

Essential Duties & Responsibilities:

• Interface with product support teams regularly to ensure you remain current on development and in service performance of product – Join / support weekly team meetings

• Collect intelligence and report product performance data to the designated Product Support Engineer (PSE)

• Be the technical focal in region for your assigned customers, provid...