JOB TITLE: TECHNICAL CUSTOMER SERVICE

Hours: 10AM - 7PM EST

BASIC FUNCTION:

Provide professional, courteous, and efficient service to our customers’ inquiries related to all products sold by the Company (with the exception of cranes and crane components). Work together with other members of the Customer Service Department to provide consistent performance above and beyond the expectations of our customers and co-workers.

GENERAL JOB RESPONSIBILITIES:

• Work directly with any assigned accounts to provide consistency and best service level.
• Handle incoming calls to the department. Respond to requests through verbal or written communications in an efficient and timely fashion.
• Handle orders (except for cranes and crane components) received by phone, fax, email or mail. Enter orders in system per established procedures. ...