Reporting to the Branch Manager, this position will support the service function and act as the first point of contact for customer service related inquires and is responsible for co-ordinating such inquiries and assessing customer requirements/urgency to determine required action plans.

Responsibilities

• Adhere to safety requirements as per company policies
• Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
• Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule
• Regular follow-up with technicians as to job status and with customers to provide job completion updates
• Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
• Work in conjunction with the Warranty department to support customer ...