* Good organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize.
* Familiar of US Healthcare workflow, healthcare related applications, HIT terminology, patient care environments.
* Able to troubleshoot and resolve technical issues
* Ability to communicate with diverse audiences
* Familiar with mid-high level technical concepts
* Exposure on interaction with international clients (USA).
* Hands on experience on application/ product support.
* Basic understanding of troubleshooting / analytical skills
* Awareness of ITIL concepts like Incident Management, Problem Management, Change Management, Knowledge Management, etc.
* Experience with SQL queries, MS SQL Server, T-SQL etc.
Has good level software support experience